Search results for plain english
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Investment in online channels
Found in Standards & guidance / Governance / Managing online channels / Online management model / Investment in online channels
Identify appropriate online outcomes, their costs, and ensure your investment in online products aligns with your online channels strategy.
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Exploring open standards for the government organisations dataset
Found in Blog / Published 08 May 2019 / By Cam Findlay
We’ve been investigating open standards for the government organisation dataset, part of our Open Government Partnership National Action Plan. Read on to hear about our findings and input into the next steps.
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User focussed content equals good business
Found in Blog / Published 27 February 2015 / By Alison Jack
… web content will help their business. I’ve seen it many times: a fortune is spent on development and design, with content being an afterthought.
Recently, I’ve been able to demonstrate that user-focussed content that is well designed and written in plain English can increase uptake of online services.
I’ve been working with business units to redevelop some of the web content that surrounds Work and Income online services. This blog post is about the work we did on one of them.
The service: a… -
CWP update: vaults, carts and managing the pool
Found in Blog / Published 28 February 2014 / By Bene Anderson
… enables our customers to successfully achieve their goals.
It’s not just about migrating the existing websites and content onto a new platform — the new website is being completely re-designed to focus on our customers’ most important needs and written in plain English. It is highly task-focused and aims to clearly help customers through the core compliance processes they may need to follow. We’ve also made consumer information more easily available for people travelling, visiting and taking p… -
Web Optimisation at Internal Affairs
Found in Blog / Published 14 January 2013 / By Bene Anderson
… intersections between content, system, and user experience, the three disciplines required to successfully operate a website. Each discipline is further defined by examples of its key responsibilities and expertise. The content discipline includes writing in plain English, web editing, publishing, promotion and marketing, and communicating with users. The system discipline includes technical architecture, hosting, development, testing, and security. Finally, the user experience discipline inclu…
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Govt.nz Design Overhaul
Found in Blog / Published 05 February 2015 / By Meg Howie
… doing that job well.
Through discussion with the team and our own observations, we realised that where Govt.nz really adds value is as a guide through government information and processes. The fantastic work that the content team has been doing with plain English, the cross-agency information, and design for accessibility would all make it easier for people doing the hard stuff. With that in mind, we shifted the directory elements (Services A–Z and Government A–Z) and said “less like a phone b… -
Free code: Event Tracking for Google Analytics
Found in Blog / Published 23 October 2012 / By Nathan Wall
… external-link and get taken to the Web Toolkit site.
Your GA account records the external-link category and the click event, but instead of using the URL from the page, GA will use the label, if you provided one. Labels can be useful if you need to provide a plain English description of what event is taking place. Just make sure it’s unique to this event or your data will be aggregated in the GA report.
No tedious manual edits are required, otherwise known as “free code!”GA doesn’t work unless… -
Alpha
Found in Standards & guidance / Strategy and planning / Digital lifecycle / Alpha
… explain to you how poorly structured content adversely affects the ability of some people to understand it? Can they describe which aspects of the Web Accessibility and Usability Standards are relevant to their work?
Do they have a commitment to using plain English and good semantic structure?
Output from the alpha phaseAt the end of this phase you should have a simple working prototype and be able to describe – either on paper or in working models:
user interaction flows and an initial infor… -
Digital Engagement team projects: An introduction
Found in Blog / Published 09 July 2013 / By Laura Sommer
… available on the Web Toolkit:
Redevelopment of newzealand.govt.nz - Jared Gulian (Principal Advisor Digital Engagement) and Nathan Wall (Information Architect) review how the new website will provide all-of-government information based on users needs, with plain English content and features that are easy to understand.
Domain Integrity Project - Rowan Smith (Senior Advisor Digital Engagement) talks about the current state of agencies’ web presence and creating an environment in which users can… -
Beta
Found in Standards & guidance / Strategy and planning / Digital lifecycle / Beta
… appropriate tools and quality assurance processes to ensure your content can be understood?
What specific design research has been done around issues like literacy levels and the readability of your content? Can your team help content owners write in plain English?
Are you planning an accessibility audit, and checking the basics during each sprint or phase of development?
In the desire to build the latest best features into your service, sometimes things slip through the design process. Simp…
